As a regular customer of 34 years, I have NEVER experienced rudeness to this level. I went in with 2 of my boys, one is 2yrs old and the other 4 months old, and my roommate, whom is a part of the LGBT community. We had 2 buggies full of food and 1 full of children. As we were checking out there were 5 employees bagging up our groceries... But then as I was paying, they all disappeared! She pushed the children out and I was pulling one buggy and pushing another from the furthest register from the exit to the exit doors. There Sat all of the employees on the electric shopping carts intended for handicapped shoppers. As they sat there staring at us, they never said a word, they just watched me struggle trying to get through the metal detectors and over that hump where the doors are. Finally, Seth, an employee that was furthest away from us, asked if we needed help and assisted us to my car with the buggies full of food. Even after I purposely said "thank you for offering to help us to my car" very loudly in front of all of the other employees, they still never said a word or apologized for not offering to help. They just turned up their noses at us and continued to sit on their lazy-rude-bottoms. My 2 yr old son even said good- bye to them all several times as we walked past and not one of them even acknowledged him. I have never went in this location with my roommate before and she always has said they treated her differently, but I thought maybe she just had one rude person that made her feel this way. This was absolutely unacceptable behavior. Customer service skills are definitely lacking at this location and I hope that someday the employers of this location begin realizing and informing their employees how important and appreciated a simple offer to help, the acknowledgement of a child politely saying good bye and the ACCEPTANCE of someone from the LGBT community truly is. I normally spend over $1000 a month feeding my family of 6 plus what she spends at this location. However, unless management acknowledges this incident immediately, I will not only take my business elsewhere, as many others in the area have already done, but we may be forced to seek legal action. Kroger has always been my #1 choice for groceries because of the top notch quality of their products, but this type of behavior is not only disgusting, but it is unacceptable and will force any regular customer to seek out other food retailers.
Love the store, have everything that I need & the friendliest people work there! They help me every time I ask them a question or can’t seem to find something.
Love my kroger updating and enproving all the time and fast friendly service cashers are always courteous
In the process of remodeling. Don't be in a hurry not much is where it was before. But it will be nice when it's done.
We shop here more then any other places. The people are very polite and they always have what we are looking for. The pharmacy is also great.
Kroger is a US Grocery Or Supermarket based in Wheelersburg, Kentucky. Kroger is located at 9101 Ohio River Rd, Wheelersburg, OH 45694, USA.
Please contact with Kroger using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Kroger opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.